ABOUT US
Act on Specified Commercial Transactions
| Distributor name | A・STORY Corp. |
|---|---|
| Name of responsible representative | President Kazuaki Matsushima |
| Head office location | 40-3 Saiinkotobukicho Ukyo-ku, Kyoto-shi, Kyoto-fu 615-0033 |
| Phone numbers | 075-874-3820 |
| Phone reception hours | 10：00～18：00 |
| Mail address | info@a-story.co.jp |
| Website URL | https://kiwakoto.com |
| Sales price | Please refer to each product page |
| Charges other than product price | ・shipping charges \1,000 anywhere within Japan A commission fee is charged based on the amount to be collected. Payment amount COD commission (tax not included) Up to 10,000 yen 300 yen Up to 30,000 yen 400 yen Up to 100,000 yen 600 yen Up to 300,000 yen 1,000 yen Up to 500,000 yen 2,000 yen Up to 600,000 yen 6,000 yen For each increase of 100,000 yen more than 600,000 yen added 1,000 yen |
| Payment method and timing of payment |
・Payment by credit card The card which can be used is domestic issuance and it is VISA, Master, AMEX in the name of the person himself / herself. ・Payment by cash on delivery Sagawa Express cash on delivery service e - collect is done. Payment method can be cash, credit card, electronic money (quick pay), debit card. For details, please refer to Sagawa Express's e-collect service guide site（http://www.e-collect.jp/index.html）. |
| About delivery | We will ship from our warehouse within 3 days after the customer confirms the order. If you can not accept your order, we will contact you to that effect. |
| Returns / Replacements | We can not accept returns / replacements etc of products. However, there are breakage, defects, product differences in goods, there is a message to that effect from us by the user within 8 days after the item arrives, this is not the case if our company was able to confirm the contents. |
| Return shipping fee | In the case of defective products we will bear responsibility. Otherwise it will be borne by the customer. |
